Frequently Asked Questions
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Order Status
Has my order shipped?
Sign into your account by clicking on the profile icon at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Sign into your account by clicking on the profile icon at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Sign into your account by clicking on the profile icon at the top right hand side of our site to track your order.
An item is missing from my shipment.
Sign into your account by clicking on the profile icon at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your package tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my back-order arrive?
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Shipping Policy
What is your shipping policy?
The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the total cost of shipping will be for your order.
All orders should ship within 24-48 hours Monday - Friday, 8am - 5pm EST. We use FedEx ground to deliver our orders. FedEx ground delivery can take 3-7 days to arrive once shipped. For expedited shipping on your order please contact us directly at (248)912-1200.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and their prices. We will ship your order shortly after we receive payment.
After placing your order, you may sign into your account to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Do you ship to my country?
Are there conditions on international orders?
For all international orders, the following conditions apply:
• All payments must be paid in full before shipping the order.
• For special order items, payment must be made ARO (At Receipt of Order).
• A processing fee of $150.00 will be charged.
For more information regarding our Shipping Rules, click here.
Return Policy
How do I handle a return?
For arranging any return for any reason, you must call (248) 912-1200 and speak directly with a customer support representative to begin the return process. If you do not speak directly with a customer service representative, you will not be eligible for return.
Our office hours are Monday through Friday, 9:00 AM to 5:00 PM EST.
What is your return/refund policy?
Original sales receipt must accompany returns. We accept returns for exchange or refund 7 calendar days after delivery of the product. Unless otherwise noted in the product description, all eligible items may be returned within 7 days. Some items may be non-returnable or subject to a different return period, as specified in the item's description. After 7 calendar days, we will offer an exchange or store credit only at our discretion. Items must be in new, unaltered and unused condition. Definition of new, unaltered and unused condition is:
• Without showing signs of wear or damage in any way
• Within 7 calendar days of the delivery date (after 7 days, no returns are allowed)
• Must not be a special order or a custom order
If an item is received damaged or is incorrectly shipped by us, please contact customer support immediately. Items that are defective and shipped from us, or items that you did not order but received from us, will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it. There may be up to a 25% restocking fee for returned items that are not being exchanged and are not damaged.
Again you must contact us within 7 days if you intend to return any item back to our store. Items returned to us after 7 days and without contacting us will not be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
More Information
For more information regarding our return policy, please view our Terms and Conditions which can be found at the bottom of this page, or under the About Us tab in the main navigation of this site.
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To view our full Terms and Conditions, please click here.